Refund policy
Returns are not accepted.
Exchange only.
- To be eligible for an exchange, you must send your reason for exchanging & proof (ie. a picture of wrong sized item or faulty). You’ll also need the receipt or proof of purchase.
- To start an exchange, you can contact us at sylkjewelry@hotmail.com.
- To start an exchange, you can contact us at sylkjewelry@hotmail.com.
If you have any questions or concerns visit our FAQ or feel free to contact us at sylkjewelry@hotmail.com for any further enquiries.
Request a Refund
1. Email sylkjewelry@hotmail.com
2. Include your name, Order Number & Reason for request.
3. Attach proof supporting your reason.
Please note:
Due to the nature of some items, they are not accepted under any circumstance for return/ exchange or refund. This includes any personalised items and earrings.
